Why Spot Filler in Momence Is a Studio Owner’s Best Friend
If you’ve ever stared at an empty spot in a fully-booked class (because someone cancelled last-minute), you know how frustrating that gap can be — not just for your energy, but for your bottom line.
Enter Spot Filler — one of Momence’s most underrated but powerful tools for studio owners.
What Is Spot Filler?
Spot Filler is a smart automation in Momence that helps you instantly fill cancelled class spots by notifying clients who are most likely to say “yes.” Think of it like a helpful little assistant who sees a cancellation and goes, “No worries, I’ve got someone in mind for that.”
It’s way more efficient than sending out mass emails or relying on your waitlist alone.
How It Works
- A client cancels their booking.
- Momence’s Spot Filler feature automatically identifies other clients who are a good match for the class — based on things like attendance history, class preferences, and availability.
- Those clients get a text or email letting them know a spot just opened up (and prompting them to book it).
- Boom. Class is full again.
No manual outreach. No extra admin time. Just smart, seamless client engagement.
Why It Matters
- Maximise your revenue. An unused spot is lost income. Spot Filler helps you make the most of every class.
- Improve client satisfaction. Clients love feeling like they’re getting first dibs on spots they would have otherwise missed.
- Reduce your admin time. No more calling around or checking lists — Spot Filler automates the whole process.
Pro Tip: Set It and Forget It (Almost)
While Spot Filler is super smart, it’s not completely hands-off. I always recommend setting clear rules around:
- When to notify: Do you want clients notified as soon as there’s a cancellation? Or only within 24 hours of class?
- Who to notify: Prioritise your most loyal members or those with high engagement — keep your community strong by rewarding consistency.
Want Help Setting It Up?
If you’re not sure how to customise Spot Filler for your studio (or you’re wondering how it fits into your broader marketing and retention strategy), I’ve got you.
As someone who’s worked with studios across Mindbody and Momence, I know how to make features like this really work for your business.
📩 Book a free 25-minute consult and let’s get your classes filling themselves — so you can get back to doing what you love.
